Privacy Policy
At Heaven-Leigh Pilates, your privacy is important. This Privacy Policy explains what personal information is collected when you visit the website, make a booking or attend a session, why that information is needed and how it is handled.
Information We Collect
When you make a booking, enquiry or otherwise interact with Heaven-Leigh Pilates, information may be collected such as your name, email address, telephone number, booking details and any other information you choose to provide.
Some information is necessary so that your booking can be managed and you can be contacted about your session.
Health & Booking Information
Health Information & Consent
Information about your health, including information about injuries, medical conditions or other health considerations, may be classed as special category personal data under UK data protection law.
Where Heaven-Leigh Pilates asks you to provide health information for the purpose of helping to assess your participation and provide Pilates instruction safely and appropriately, explicit consent may be requested for the use of this information.
Where processing is based on your consent, you may withdraw that consent at any time by contacting Heaven-Leigh Pilates. Withdrawal of consent does not affect processing that took place before consent was withdrawn. If the relevant health information can no longer be used, this may affect whether Heaven-Leigh Pilates can safely provide certain services to you.
To help provide Pilates sessions safely, you may be asked to provide relevant information about injuries, pain, medical conditions, pregnancy or postnatal considerations, recent surgery, or anything else that could affect your participation.
Health information is treated with particular care and is collected only where relevant to helping assess your participation and provide appropriate and safe instruction.
Please make sure the information you provide is accurate and let Heaven-Leigh Pilates know if anything relevant changes.
How We Use Your Information
Your personal information may be used to:
• manage and process your bookings and payments;
• communicate with you about your classes, sessions or enquiries;
• understand relevant health or participation considerations;
• provide appropriate Pilates instruction within the instructor's professional scope;
• manage cancellations, rescheduling and customer service;
• maintain appropriate business and financial records; and
• send marketing communications where you have chosen to receive them.
Personal information will not be used for unrelated purposes without an appropriate reason.
How Your Information Is Stored
Personal information provided through the Heaven-Leigh Pilates website and booking system may be stored and processed using Wix and the services used to operate the website and manage bookings.
Reasonable steps are taken to keep personal information secure and to limit access to information to where it is needed for the running of Heaven-Leigh Pilates. Particular care is taken with health information because of its sensitive nature.
While appropriate measures are taken to protect your information, no method of electronic storage or transmission can be guaranteed to be completely secure.
Who We Share Information With
Heaven-Leigh Pilates does not sell your personal information.
The Heaven-Leigh Pilates website and online booking services are hosted on the Wix.com platform. Wix provides the online platform and services that allow Heaven-Leigh Pilates to operate its website, manage bookings and offer services online. Your information may therefore be stored and processed through Wix’s data storage, databases and applications.
Where you make an online payment, information necessary to process that payment may also be processed by the relevant payment service or payment gateway.
Personal information may also be disclosed where required by law or where otherwise permitted or required under applicable data protection law.
International Data Transfers
The Heaven-Leigh Pilates website and online booking services are provided through Wix, which operates internationally. As a result, personal information processed through the website may be stored or processed in countries outside the United Kingdom.
Wix states that it uses appropriate legal mechanisms and safeguards for international transfers of personal information where required by applicable data protection law.
Further information about how Wix stores, processes and transfers personal information can be found in Wix’s Privacy Policy and data protection information.
Marketing Communications
If you choose to opt in to marketing communications, Heaven-Leigh Pilates may use your contact details to send you information about upcoming classes, events, offers and other Heaven-Leigh Pilates news.
Marketing communications are optional and you do not need to agree to receive them in order to book or attend a session.
You can change your mind at any time and unsubscribe from marketing emails by using the unsubscribe option included in the communication, or by contacting Heaven-Leigh Pilates.
Your contact details will not be sold to third parties for their own marketing purposes.
Cookies & Website Data
The Heaven-Leigh Pilates website uses cookies and similar technologies to help the website function properly and to support features such as online bookings.
As the website is hosted on Wix, Wix and services used through the website may place cookies or similar technologies on your device. Some cookies are necessary for the website to operate, while others may be used for purposes such as functionality, analytics or marketing where applicable.
Where required, you will be given the opportunity to manage your cookie preferences through the website’s cookie consent banner.
You can find further information about the cookies used on this website and how to manage your preferences in the Heaven-Leigh Pilates Cookie Policy.
How Long We Keep Your Information
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including managing bookings and client relationships, maintaining appropriate business and financial records, and meeting any legal, regulatory or insurance requirements that apply to Heaven-Leigh Pilates.
Different types of information may be kept for different periods depending on why the information is needed. Information that is no longer required will be deleted or securely disposed of where appropriate.
Where you have opted in to marketing communications, your contact details may be retained for this purpose until you unsubscribe or withdraw your consent.
Lawful Basis for Using Your Information
Heaven-Leigh Pilates only uses personal information where there is a lawful reason to do so. Depending on the circumstances, personal information may be used because it is necessary to manage and provide a service you have booked, to meet legal obligations, because Heaven-Leigh Pilates has a legitimate business interest in appropriately operating and managing its services, or because you have given your consent. Where consent is relied upon, such as for optional marketing communications, you can withdraw your consent at any time.
Your Data Protection Rights
Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to:
• ask for a copy of the personal information held about you;
• ask for inaccurate or incomplete information to be corrected;
• ask for your personal information to be deleted in certain circumstances;
• ask for the use of your information to be restricted in certain circumstances;
• object to certain uses of your personal information;
• ask for certain information to be transferred to you or another organisation; and
• withdraw your consent at any time where consent is being relied upon.
These rights are not absolute and may depend on the circumstances and the reason your information is being processed.
If you would like to exercise any of these rights or have a question about how your personal information is used, please contact Heaven-Leigh Pilates using the contact details provided on this website.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK regulator for data protection.
Contact
If you have any questions about this Privacy Policy, how your personal information is used, or would like to exercise any of your data protection rights, please contact:
Heaven-Leigh Pilates
Email: heavenleighpilates@gmail.com
I will respond to privacy and data protection requests as required under applicable UK data protection law.